GENERAL TERMS AND CONDITIONS 

1. These general terms and conditions of sale as set out below (the “Conditions of Sale”) shall apply to Kajsa Avila Design supply to the Customer of any of the Products listed on this Website http://kajsaavila.com The Customers should carefully read the Conditions of sale before ordering any Products from this Website. By ordering any of Kajsa Avila’s Products, the Customer agrees to be bound by the Conditions of Sale.

2. By clicking on the button marked “I Accept” at the end of the Order process the Customer accepts the Conditions of Sale. If the Customer refuses to accept them, he or she will not be able to Order any Products from this Website.

3. The Conditions of Sale is applicable from today, and until replaced or changed as per below.

DEFINITIONS

1. "Customer" means the party ordering Products on the website.

2.  “Delivery” means when the Products are delivered to the Customer.

3.  “Grace Period” means the right to cancel the Order within fourteen (14) days from the day that the Customer received the Product(s) in accordance with the Swedish Distant Sales and Door-to-Door Sales Act (Sw. Distans- och hemförsäljningslagen).

4. Kajsa Avila Design means (Kajsa Avila Design) reg. no. [7206010089], [Navigationsvägen 4 Värmdö], which is the supplier of the Products provided on the Website.

5. “Product(s)” means the products provided for sale on the Website and supplied by Kajsa Avila Design.

6.  ”Order” means each order placed by the Customer on the Website.

7.  “Order Confirmation” means when the Customer receives an email from Kajsa Avila acknowledging the receipt of the Customer’s Order.

8.   “Website” Kajsa Avilas website www.kajsaavila.com

PURCHASE OF PRODUCTS

1. Products presented on the Website are subject to availability and change without notice. 

2. The Customer may not purchase Products on the Website, and may not accept the Conditions of Sale if the Customer is not 18 years old and therefore not able to enter into a binding agreement with Kajsa Avila Design

3.  In order to purchase Product(s) on Kajsa Avila Design’s Website the Customer must confirm his or her acceptance of the Conditions of Sale.

4. The Customer will place an Order on the Website by adding the Product(s) to the “Shopping bag” and then go to “checkout ”. The Customer must also confirm his or her Order by clicking on the button marked “ finish purchase “ to the Customer’s Order.

5. The Customer’s Order for Product(s) shall be regarded as a binding offer to purchase Product(s) under the Conditions of Sale.

6. Orders are subject to acceptance by Kajsa Avila Design and availability of the ordered Product(s). If ordered Product(s) is/are not available, Kajsa Avila Design will notify the Customer by email and the Customer will have the option either to wait until the Product will be available from stock or to cancel the Order.

7. After placing an Order, the Customer will receive an email from Kajsa Avila Design acknowledging the receipt of the Customer’s Order (“Order Confirmation”), which will constitute a binding agreement between the Customer and Kajsa Avila Design

8. The Order Confirmation will include all details of the Product(s), price(s) of the Product(s) including VAT and any other fees, delivery date(s), delivery costs, terms for payment, information regarding the Customer’s right to cancel within the Grace Period as per below and other services provided by Kajsa Avila Design, and the terms to cancel the Order. 

PRICE AND PAYMENT

1. The price(s) for the Product(s) is/are stated in the Order Confirmation.  

2. All prices in the Order Confirmation are stated in [SEK, Euro, GBP and USD] and include applicable VAT and any other taxes, delivery costs and potential C.O.D fees. Purchasing Product(s) from countries outside of Sweden may also constitute payment of customs duties, which are not included in the price(s). Any customs duties payable shall be paid by the Customer to the customs or other relevant authorities in the country where the Product(s) is/are finally delivered.

5. In the event of late payment the Customer shall pay penalty interest according to an interest rate which by [eight (8)] percentage units exceed the reference rate under the Swedish Interest Act (Sw: räntelagen).

6. The prices stated on the Website and in each Order Confirmation are given with reservation for increased supplier prices, printing errors and any incorrect stated specifications.

7. The Product(s) shall remain the property of Kajsa Avila Design until full payment has been made.

DELIVERY

1. Delivery of the Product(s) in stock will be delivered within 3-7 business days.

2. Delivery of Orders within Sweden will not be charged with freight rate. Delivery of Orders within the other European countries will be charged with a fixed freight rate. See Term of Delivery.

3. Kajsa Avila Design reserves the right to adjust the freight rates and service fees as stated above in accordance with price increases occurring during the period between the day when the Order was placed and the day of Delivery.

4. The risk for the Product(s) passes to the Customer upon Delivery.

DELAY

1. Delay on behalf of Kajsa Avila Design exists if the Product(s) is/are not delivered or not delivered on time and the delay was not caused by the Customer, other causes for which the Customer is not liable, or Force Majeure. 

2. Upon delay, the Customer is entitled to withhold payment and claim performance of the Order or, if the delay is of major importance to the Customer, cancel the Order.

RIGHT TO CANCEL WITHIN THE GRACE PERIOD

1. The Customer has the right under the Distant Sales and Door-to-Door Sales Act (Sw: Distans- och hemförsäljningslagen) to cancel the Order within fourteen (14) business days from the day that the Customer received the Product(s) (the “Grace Period”) (Sw: ångerrätt). 

2. The right to cancel is exercised by sending the Product(s) to Kajsa Avila Design by registered mail.

3. If the Order is cancelled within the Grace Period any fee the Customer may have paid for the Product(s) will be refunded by Kajsa Avila Design within [ 14 ] days from the day that Sophie by Sophie received the returned Product(s).

LIABILITY

1. Product(s) is/are defective if the Product(s) deviates from what is set forth in the Order or in any respect deviates from the Customer’s legitimate expectations based upon information provided by Kajsa Avila Design.

2.  If Product(s) is/are defective the Customer has the right to claim repair, re-delivery, price reduction or compensation to rectify the defect, withhold payment, or, if the defect is of major importance to the Customer, cancel the Order.

3. Kajsa Avila Design has primarily the right to offer repair or re-delivery if it can be made within reasonable time and without any additional costs for the Customer.

RETURNS

1. The Customer must make a complaint of the defective Product(s) to Kajsa Avila Design within reasonable time after the defect was discovered (Sw: reklamation).

2. The Customer must notify Kajsa Avila Design why he or she considers the Product(s) to be defective. If the complaint is made within two (2) months after the defect was discovered it is always made on due date. After three (3) years the Customer has lost his or her right to make a complaint, unless no warranty states otherwise.

3. Kajsa Avila Design will only bear the return costs if the Product(s) is/are defective or wrongly delivered.

4. If repair or re-delivery is not made within a reasonable time after the complaint was made, the Customer has the right to claim price reduction or to cancel the purchase of the relevant Product(s).

5. The right to cancel is exercised by sending an e-mail to mail@kajsaavila.com or by calling +46707681124. Upon cancellation of the purchase of the relevant Product(s), the Customer shall return the Product(s) in accordance with the return procedure stated above.

6. Items on SALE are not refundable.

SHIPPING INFO

Kajsa Avila Design items are delivered through the Swedish Post with the service brev, postpaket or rekommenderat brev.

DELIVERY TIME

Delivery of the Product(s) in stock will be delivered within 3-7 business days.

Delivery of the Product(s) in stock outside Sweden will be delivered within 5-14 business days. 

Product(s) that are currently out of stock – please contact mail@kajsaavila.com for infromation

DELIVERY COSTS

Deliveries within Sweden – Free shipping

International deliveries – 100 SEK

Business days are Monday to Friday from 9 pm to 4 pm. Saturday, Sundays and holidays are excluded.Items on SALE are non refundable.

WHAT IS YOUR RETURN POLICY?

Kajsa Avila Design will accept items for exchange or return if the item is returned in new and re-saleable condition within 14 business days from the delivery date of your order. Exchanges will be made on the same item only and will be subject to shipping charges. Once your return is processed, a credit will be issued for the merchandise amount only to your credit card. Kajsa Avila Design will only bear the return costs if the product(s) is/are defective or wrongly delivered.

Items received as gifts may be exchanged for another item of equal or greater value. For your security, please return your gift with an insured courier forwarded mail and retain your receipt. Kajsa Avila Design is not responsible for items damaged or lost in transit.

For more detailed information, please read our Terms & Conditions page.

WHAT IS YOUR REPAIR POLICY?

If your jewellery needs to be repaired please contact  Kajsa Avila Design. Items purchased through other retailers must be returned for repair to the store where the item was purchased.

WHAT IS YOUR PRIVACY POLICY?

We will not sell, share or trade any personal information you supply to us with a third party.

For more detailed information, please read our Privacy Policy page.

RETURN POLICY

 The Customer must make a complaint of the defective Product(s) to Kajsa Avila Design within reasonable time after the defect was discovered (Sw: reklamation).

1. The Customer must notify Kajsa Avila Design why he or she considers the Product(s) to be defective. If the complaint is made within two (2) months after the defect was discovered it is always made on due date. After three (3) years the Customer has lost his or her right to make a complaint, unless no warranty states otherwise.

2.  Kajsa Avila Design will only bear the return costs if the Product(s) is/are defective or wrongly delivered.

3. If repair or re-delivery is not made within a reasonable time after the complaint was made, the Customer has the right to claim price reduction or to cancel the purchase of the relevant Product(s).

4. The right to cancel is exercised by sending an e-mail to mail@kajsaavila.com or by calling +46707681124. Upon cancellation of the purchase of the relevant Product(s), the Customer shall return the Product(s) in accordance with the return procedure stated above.

5. Items on SALE are not refundable.

PRODUCT CARE GUIDE

·      Store your precious pieces in a jewellery box.

·      Never force or pull chains. When in storage, arrange chains in loop shapes to avoid damage.

·      After each use, gently wipe every piece with a soft cloth to remove any make-up residue or oils from your skin. Go easy – excessive polishing might rub off the plating. 

·      Never wear jewellery in a swimming pool, sauna or steam room.

·      Don’t sleep with your jewellery on.

WATER AND CHEMICAL INTERACTIONS

·      Water as well as chemicals found in everyday products can damage the surface. Always take jewellery off before washing your hands, bathing, showering or doing household work.

·      Add your jewellery as the last step of your beauty routine. Hairspray, perfume, soap, make-up, oils and lotions can all dull the surface.

MAINTENANCE

·      Just like any other wardrobe item, jewellery needs maintenance to keep in mint condition. Check locks and clasps regularly. 

ABOUT MATERIALS

·      Silver can become oxidized from natural salts and minerals from your skin,or the environment and therefore darken. Specialist jewellery shops sell a silver polish dip to solve the problem. You can also use a bit of toothpaste on a cloth and rubb the silver gently between your fingers. Clean the toothpaste away afterwards with water. Keep your jewelry in boxes separately from other items/ jewelry.

·      Leather is a “living” material, please avoid scratches with nails and other ruff materials or edges that can damage the surface. Over time leather can change its color to a bit darker tone. Leather gets harder or softer due to use or/ and age. Please avoid water.